Need help with
your subscription?
Live chat is staffed around the clock. For anything that needs a longer answer, send a message and we will come back to you the same day.
Talk to us
Tell us your device and what is happening, and we will send back the exact fix. Both channels below reach the same team.
Support is available 24/7. When you write, include the email address you ordered with and your device model — it usually saves a round trip.
Postal address
StreamPlay4K1520 Bedford Ave
Brooklyn, NY 11216
USA
For correspondence. Support questions are answered fastest on WhatsApp.
Not received your login?
Check the spam folder first — activation mail sometimes lands there. If it is not in either, message us with the email address you paid with and we will resend it.
Streams stopped working?
Usually another device is using your connection slot. Log out on the other device, or tell us and we will check the line from our side.
Buffering on live sport?
Try a wired connection or the 5GHz band first, then tell us your city and device. We can move you to a closer server.
Want a refund?
Message us and we will process it under the 7-day money-back guarantee. No lengthy questions.