Refund Policy

1. The 7-day guarantee

If the service is not right for you, tell us within 7 days of your subscription being activated and we will refund what you paid for it.

The window runs from activation — the moment your login details are delivered — not from the day you placed the order.

2. How to request a refund

There is no form to fill in and no set of hoops to jump through.

• Message us on WhatsApp at +33 6 75 73 41 32, or email support@streamplay4k.com.
• Tell us the email address you used to order, so we can find your subscription.
• Tell us briefly what went wrong. You do not have to, but it often lets us fix the problem in a couple of minutes instead.

3. What happens next

We will confirm your request and stop the subscription. The refund is returned by the same method you used to pay the invoice. How long it then takes to appear depends on your bank or payment provider rather than on us.

4. We would rather fix it

Most problems people ask to be refunded for turn out to be setup issues — the wrong login format, a player that does not support the feed, or a connection problem. If you are willing, let us try first. If we cannot solve it, the guarantee still stands and the clock does not run out while we are working on it.

5. When the guarantee does not apply

• Requests made more than 7 days after activation.
• Subscriptions suspended or ended because our Terms of Service were broken, including sharing or reselling credentials.
• Renewals of a subscription that has already run past a previous guarantee period.

6. Contact

Refund questions: support@streamplay4k.com, or WhatsApp +33 6 75 73 41 32.

Postal address: 1520 Bedford Ave, Brooklyn, NY 11216, USA.